Terms of Services

1. Introduction

Silica Host is a domain hosting company. Since 2022, Silica Host has been providing domain registration, web hosting, web server, web site design and development, online radio, graphic design and other services. Before using Silica Host's service, read the terms carefully, if you are interested in using our services, it is mandatory to agree to our terms.

If any domain failed to register or provision from any of our Registrar regarding any Premium Domain or Registry Reserved, NameCadre will refund the client the full amount as per invoice.

2. Privacy Policy

Silica Host is the sole owner of the information collected on the operated website. Silica Host collects information from our users at various points on our web site. In order to use the Silica Host web site, a user must first complete a registration form. A user is required to provide contact information (such as name and email address) during registration. We may use this information to communicate with the user about our site's services. However, in certain cases, the user may be required to provide NID or other documents
1. In case of change of email or any other information of Silica host account
2. When verifying the Silica host account
3. If the domain or hosting is suspended for any reason
4. In case of BDIX service
All information provided above will be kept strictly confidential by Silica Host. If Silica Host takes legal action if the user does not comply with the Terms, Silica Host may take legal action using the User Information.

3. Refund Policy

1. Refund policy is applicable for shared hosting, user can take refund without giving any reason within 7 days if desired, refund request will not be accepted after 7 days.
2. No domain refunds will be made once any domain registration or transfer has been initiated.
3. Any VPS or Dedicated Server is completely non-refundable
4. There is no moneyback guarantee on reseller hosting
5. No refund will be admissible if your service is canceled/suspended/terminated due to non-compliance with our terms.
6. Money deposited in the client's account is non-refundable, it can be used to purchase any service.
7. Cancellation requests from any location other than the client area will not be accepted.
8. After submitting the cancellation request, the account cannot be reactivated in any way, you have to purchase a new package.

4. After sales service

Silica Host provides 24/7 support – via Support Ticket / Live Chat / Call Center / Facebook Page Messenger.
Note: Technical support is not available on live chat / call center / facebook page messenger, support ticket should be opened for technical support Silica host agent will respond within 5 to 1 hour.
SilicaHost support level
1. SilicaHost L1 Support provides the primary level of support
2. SilicaHost provide L2 Support medium level support
3. SilicaHost L3 Support provides high-level support
4. Response time for Silica Host L1 Support and L2 Support support tickets is 5 minutes to 1 hour and L3 Support response time is 1 hour to 6 hours.
# Depending on the problem, the response time and solution time may be shorter or longer. For third party companies it may take 1 to 7 days, depending on the third party company's response time.
* Billing and other support response time is 1 hour to 24 hours
# Note: We always give low priority to call support so calls may not be received, use our live chat and ticket support, live chat will get instant response and support ticket will get response within 5 minutes to 1 hour.

5. Domain Registration

1. Refunds will not be issued if the domain is registered after the domain is ordered.
2. If any information is wrong while ordering, you have to take the responsibility, always try to order with all the information yourself, if any staff of the company does your work, then the responsibility of any mistake will also be on you because the staff is working to help you. Did this is why you always order so as not to make a mistake
3. After registering the domain, check your mail, many important mails maybe sent, such as billing information with the domain verify confirmation link, if you do not confirm the domain's verify link, the domain will be suspended, you have to take responsibility. 4. **Your domain must be renewed before it expires, you may have to pay extra fees when it expires, and transfer will not be allowed when the domain expires.
5. Any other report including DMCA report / Spamming / Trademark / Phishing link actually SilicaHost has the authority to suspend the domain without any notification, after which any objection from the client will not be entertained. silicaHost reserves the right to suspend trademark domain registrations without notice.
6. SilicaHost Domain Panel WHMCS provides full domain control from this panel, domain control features are provided on domain page, if client demands for any other panel it will not be acceptable. There is no option to even move the domain to another provider, only to the internal account of the SilicaHost.
7. Before buying any domain, check their terms and conditions from the official website of the domain, if the main company suspends and deactivates the domain after buying the domain from SilicaHost, we will not have anything to do, in that case we have to contact the registry, such complaints are not acceptable. I bought the domain from silica host. silica host will fix it. silica host only accsess as a domain reseller here, silica host doesn't have all access so can do everything.
8. After purchasing the domain, many times Google and Facebook block the domain for content violation, or the domain may be already blocked because someone bought and used it earlier, in which case the customer has to take this responsibility.
After buying a new domain, sometimes the domain from Bangladesh is blocked by BTCL, before buying the domain, you must check whether the domain is blocked. No objections or refunds will be entertained after purchasing the domain.
9. Our domain cannot be used for any adult content or anti-national activities, if used, the domain will be suspended without any notice.
11. Once any domain registration is done, that domain money will not be refunded, if any domain transfer is initiated, it will also not be refunded.

6. Domain Reseller

1. Once the domain reseller funds are non-refundable, you must use all funds for the domain registrar.
2. SilicaHost will not tell the client any info from where to register the domain, SilicaHost must provide a panel for domain reseller and domain manage.

7. All Shared Hosting

1. After buying hosting from us, you will understand the complete cPanel, if you don't understand then the client will have to take that responsibility, if you change / delete any file database without understanding after understanding CPanel, the client will have to take that responsibility.
2. No adult content/betting/ptc/dollar purchase site or any anti-state activity can be used on our hosting, if used then hosting will be suspended or removed without any notice.
3. Company will not be responsible if Facebook blocks your domain after taking our hosting, customer will be responsible.
4. If you do not pay the hosting bill on time 7 days after the due date of the bill, then the hosting will be deleted without any notice, the data or files cannot be recovered, you must check the mail or login to the billing portal. You need to know the time of the bill, sometimes the mail or SMS may not go, so you have to login to the portal and check. And must be paid before deletion
5. Silica Host's shared hosting cannot be used as any storage, such as video audio file downloads and uploads, only website databases and files can be stored on the specified plan.
6. DMCA Report / Spamming / Trademark / Phishing Link and other reports actually Silica Host has the ability to suspend or terminate the hosting without any notification, after which any objection from the client will not be accepted.
Backups and Data Loss
Silica Host will not take responsibility for data loss due to server crash or any tech related reasons, Silica Host has only provided hosting service and has not taken responsibility for data backup, after that Silica Host automatically saves data on remote server, sometimes due to technical reasons, data is stored on remote server. May not be, for this the client needs to regularly download backups from cPanel at their own risk. Silica Host does not provide remote backup capabilities either. Keep backups from cPanel for client's own security.
Site Migration / Transfer
Silica host will facilitate free transfer from cpanel to cpanel, any manual transfer charge will be $10-$100, depending on site data will be more or less.
Migration from Root Access to VPS or Dedicated Server is completely free, Transfer from non-root to 20 accounts is free, after that 100 will be charged for each account. Same conditions apply to resellers.
Backups – SilicaHost take daily backup and backups are not guaranteed. These backups are strictly for our own use in-case of a server failure. SilicaHost recommends that clients backup their data to their personal computers or storage servers. Clients are responsible for their own data. Note: Audio video zip file is not kept in remote backup, only website content and database backup is kept.
Suspended or Terminated Account Backups – If you need backup for suspended account, you need to pay $10 one time fee. We keep terminated account backup for 7 days only. The restoration fee is $15 one time depend on the backup availability. Note: We do not provide any guarantee on terminated account backup.
Unacceptable Material
✖ Movie Downloading Uploading Audio/Video
✖ Copyrighted material Audio/Video/image/content
✖ IRC Scripts/Bots or IRCD (irc servers)
✖ Proxy Scripts/Anonymizers
✖ Image Hosting Scripts (similar to Photobucket or Tinypic)
✖ AutoSurf/PTC/PTS/PPC sitesb
✖ Bruteforce Programs/Scripts/Applications
✖ Mail Bombers/Spam Scripts
✖ Banner-Ad services (commercial banner ad rotation)
✖ File Dump/Mirror Scripts (similar to rapidshare)
✖ Commercial Audio Streaming (more than one or two streams)
✖ High-Yield Interest Programs (HYIP) or Related Sites
✖ Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
✖ Lottery/Gambling Sites
✖ Hacker focused sites/archives/programs
✖ Sites promoting illegal activities
✖ Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)

8. VPS/Dedicated Server

1. VPS CPU Usages: Client agrees not to run any processes on his or her VPS which create a CPU load above 0.9 on the VPS for an extended period of time or which cause a high CPU load on the host node for an extended period of time. In other words, client agrees not to use the equivalent of a full core for him or herself for an extended period of time. Disruptive CPU usage may result in a reboot, shutdown, and/or suspension of the VPS regardless of the time lapse involved.
2. Refund: Unfortunately We Don’t offer any refund for VPS or Dedicated Server or any Reseller Hosting.
3. NID Card must be given in case of BDIX VPS
The following are strictly prohibited uses and may result in immediate suspension and/or termination if discovered on Your account:
✖ Minecraft and its variations and anything related to Minecraft including control panels or websites about Minecraft. (Yes, we mean it. We will not make any exceptions.)
✖ Multics
✖ Chobots, Starbound, Runescape
✖ Teamspeak and Mumble
✖ Denial of Service (DoS) attacks
✖ Port scanning
✖ TOR/VPN/Proxy/Any kind of anonymity services not allow
✖ Digital Millenium Copyright Act (DMCA), including for Subscribers that are of foreign heritage and/or operating in a foreign country.
✖ Torrents
✖ Illegal downloads/Piracy
✖ CamFrog
✖ Virtual currency (*coin) mining
✖ HentaiAtHome
✖ IP spoofing
✖ Fake/Replica product websites
✖ World Community Grid
✖ HYIP websites
✖ Booter/Stresser websites
✖ HitLeap or any artificial traffic creation
✖ iBusinessPromoter or similar software
✖ LIULIANGKUANG
✖ Chinese private game servers or websites
✖ Nested Virtualization
✖ Anything related to ZenCash
✖ Any kind of high CPU, IO and network usage
Note: VPS/VDS/Dedicated server user doesn’t have any data backup option includes by default. Nor even any backup of the VPS/VDS/Dedicated server customer’s data is stored on Silica Host’s side for any disaster recovery purpose. So, it’s always the customer’s responsibility to create their backup strategy.

9. Account & Payments

SilicaHost Account:
✔ SilicaHost reserves the right to terminate customer accounts without reason
✔ There is no opportunity to remove or delete the account after registering on Silica Host, but the information can be updated subject to conditions.
✔ Must register with your correct information while registering on Silica Host. NID or other documents may be required later. In all cases documents are requested
1. In case of change of Silica Host account email or any other information
2. While verifying the account of the silica host
3. If the domain or hosting is suspended for any reason
Rules of bad behavior:
Silica Host reserves the right to suspend, remove or close the client's account if any client misbehaves with Silica Host's staff admin and other persons regarding silica Host's service matters. After that, the account will not be reactivated in any way, all services in the account will become unusable.
Service Payments:
✔ In case of unauthorized payment, in that case the payment will be refunded in the same channel, depending on the gateway it may take 1 to 7 days or more
✔ Late fee will be added to the invoice after 5 days of service or domain bill expiry, this late fee is payable to the client with no option to cancel.
✔ If a shared/reseller account has a past due invoice, we will perform the following actions.
1-2 Days – No Action Taken
3 Days – Accounts are suspended
7 Days – Accounts will be terminated.
If a VPS has a past due invoice, we will perform the following actions.
1-2 Days – No Action Taken
3 Days – Accounts are suspended
4 Days – Accounts are terminated
Dedicated servers will be suspended as soon as an invoice is overdue.

10. Delivery of Services

✔ If for some reason the invoice shows unpaid after payment through the gateway, open a ticket with your payment info, Silica Host will contact the gateway and inform the solution in that case it may take 6 hours to 72 hours, in such a case your order will not be activated.
Note: In this case we may have to contact the payment gateway for which the third party's reply may be delayed, wait until the reply is given.
✔ In case of manual payment it may take 5 minutes to 12 hours for Nagad/Rocket/Bkash/Bank Transfer
Note: If the invoice number is wrongly given as a reference during manual payment, then the wrong invoice will be paid and the service will be activated, in this case the refund will not be accepted, the client will have to make a new payment.

Note: SilicaHost management Keeps the right to change this TOS anytime without any prior notice.